Social engineering is the art of manipulating people into divulging confidential or personal information which may then be used for fraudulent purposes. Cybercriminals are skilled social engineers and only need to trick one person to gain access to the network. BE AWARE OF THE UNEXPECTED Be wary of unexpected email messages or phone calls – even if the sender appears to be someone you know. Do not fall for scare or pressure tactics. Do not let urgency keep you from doing a thorough review. Verify request for payment or information using known and verified phone numbers and personnel. Do not click on links or attachments from unknown sources. If you do not personally know the sender, clicking can be a mistake. Here's how to further protect yourself and your loved ones: Check out this (1:18) IDShield Product Overview (Network):